Ticketing System - TMS LTC Dashboards

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How to use

LTC Help Desk

TMS provides LTC Pharmacies and their clients a complete Help Desk Solution.  The easy to use interface gives clients the ability to enter, track and resolve tickets with a few text entries and drop down selections. Our advanced workflow keeps the clients updated and provides the pharmacy with a clear path to ticket resolution.  Not only do we provide branding for your organization, the Help Desk application is also 100% customizable to fit your organizations proprietary needs.  

Ticketing Workflow


Ease of use for your clients
Offer clients an easy user friendly
way to Open, Track and Resolve
issues.

Ticketing Dashboard
See where your organization stands
Unresolved Tickets
Unassigned Tickets
Escalated Tickets
Overdue Tickets

Expandable Knowledge Base
Manage. upload and edit your knowledge base
for clients.  Unlimited articles and documents
that give your clients a self service comprehensive
portal with a wealth of information.
Pricing
Client
Support
Supervisor
$5 per user/month
$10 per user/month
$10 per user/month
Create - Edit - Track TicketsAll of the features of Client plus:All of the features of Support plus:
Attach Files - Screen Shots to TicketsTeam Dashboard Supervisor Dashboard
Status email notificationTeam Unresolved Tickets View/UpdateCompany Wide Unresolved Tickets View/Update
View - Update TicketTeam Unassigned Tickets View/UpdateCompany Wide Unassigned Tickets View/Update
Change Priority - StatusTeam Unassinged Tickets AssignFilter by Team and Status
Create User NotesMy Unresolved Tickets View/Update/ResolveDelete Tickets
Close TicketsView/Download AttachementsOveride Tickets
Ticket History LookupCreate Support NotesReasign Tickets
Knowledge Base LibraryAdd Knowledge Base Articles/DocumentsManage Users
Framework, QS/1 and PioneerRX integration avalable.  Contact Sales for more Information
800-840-6002
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