How to use
LTC Help Desk
TMS provides LTC Pharmacies and their clients a complete Help Desk Solution. The easy to use interface gives clients the ability to enter, track and resolve tickets with a few text entries and drop down selections. Our advanced workflow keeps the clients updated and provides the pharmacy with a clear path to ticket resolution. Not only do we provide branding for your organization, the Help Desk application is also 100% customizable to fit your organizations proprietary needs.
Ticketing Workflow
Ease of use for your clients
Offer clients an easy user friendly
way to Open, Track and Resolve
issues.
Ticketing DashboardSee where your organization standsUnresolved TicketsUnassigned TicketsEscalated TicketsOverdue Tickets
Expandable Knowledge Base
Manage. upload and edit your knowledge base
for clients. Unlimited articles and documents
that give your clients a self service comprehensive
portal with a wealth of information.
Pricing
Client | Support | Supervisor |
$5 per user/month | $10 per user/month | $10 per user/month |
| Create - Edit - Track Tickets | All of the features of Client plus: | All of the features of Support plus: |
| Attach Files - Screen Shots to Tickets | Team Dashboard | Supervisor Dashboard |
| Status email notification | Team Unresolved Tickets View/Update | Company Wide Unresolved Tickets View/Update |
| View - Update Ticket | Team Unassigned Tickets View/Update | Company Wide Unassigned Tickets View/Update |
| Change Priority - Status | Team Unassinged Tickets Assign | Filter by Team and Status |
| Create User Notes | My Unresolved Tickets View/Update/Resolve | Delete Tickets |
| Close Tickets | View/Download Attachements | Overide Tickets |
| Ticket History Lookup | Create Support Notes | Reasign Tickets |
| Knowledge Base Library | Add Knowledge Base Articles/Documents | Manage Users |
Framework, QS/1 and PioneerRX integration avalable. Contact Sales for more Information